Terms of Service

1. Acceptance of Terms

By registering and using Ginsau Data, you agree to these terms. If you do not agree, please do not use our services. These terms allow us to provide a safe and reliable VTU experience.

2. Transactions & Refunds

• Wrong Numbers: You are solely responsible for providing the correct phone number, IUC number, or Meter number. We cannot reverse airtime or data sent to a wrong number once the network provider (MTN, Glo, etc.) processes it.
• Failed Transactions: If a transaction fails but money is deducted, the system will automatically refund your wallet within 24 hours. Cash refunds to bank accounts are not provided; refunds are strictly credited to your Ginsau Data wallet.
• Wallet Funding: All funds paid into your wallet are final and intended for service purchase. We do not support withdrawing wallet balance to a bank account to prevent money laundering.

3. Service Availability

We strive for 100% uptime, but we rely on third-party telecommunication networks. Ginsau Data is not responsible for delays caused by network downtime from MTN, Airtel, Glo, 9mobile, or DISCOs.

4. Account Security

You are responsible for securing your password and 4-digit Transaction PIN. Ginsau Data staff will NEVER ask for your password or PIN. Any loss of funds due to you sharing your login details is your liability.

5. Pricing & Changes

Prices for Data, Airtime, and Bills are subject to change based on rates from telecommunication providers. We reserve the right to update prices without prior individual notice, though current prices will always be visible on the dashboard before purchase.

6. Prohibited Activities

Using the platform for fraudulent activities, including funding wallets with stolen bank cards, will result in immediate account suspension and reporting to appropriate authorities (EFCC/Police).